LEGAL STATEMENT
1. General provisions
1.1 The General Terms and Conditions (hereinafter referred to as the GTC) summarize the contractual content on the basis of which Shiraz Hotel Hotel Management Limited Liability Company – Mesés Shiraz Hotel **** (hereinafter referred to as the Service Provider) generally concludes an accommodation contract with its Guests.
1.2 Service provider details:
Shiraz Hotel Hotel Management Limited Liability Company (abbreviated: Shiraz Hotel Kft.):
Company registration number: 01-09-332868
Tax number: 26573647-2-43
Statistical number:
Main activity: 5510 Hotel services
Bank account number: 1210001110407484 (GRÁNIT Bank Zrt.)
Head office: 1122 Budapest, Ráth György utca 24. Fsz. 1 A.
Branch: 3394 Egerszalók, Széchenyi utca 31.
E-mail: info@shirazhotel.hu
Website: https://www.shiraz.hu
Phone number: 0636 574 500
Registered court: Commercial Court of the Metropolitan Court
1.3 Personal and material scope
These general terms and conditions apply to the Hotel accommodation, restaurant and other accommodation services operated by the Service Provider, to all natural and legal persons using any of these Services (hereinafter referred to as: Guest), to any third party ordering any of the Services for, in the name and at the expense of the Guest (hereinafter referred to as: Authorized Person), and to any natural or legal person ordering any of these services for the Guest, but in their own name and at their expense (hereinafter referred to as: Intermediary) (the Guest and the Intermediary are hereinafter referred to as: Customer).
1.4 These GTC are effective from July 16, 2021.
1.5 Individual conditions are not part of these GTC, but do not exclude the conclusion of separate, special agreements with business clients, tour operators and travel agents.
1.6 Unilateral amendment
The Service Provider is entitled to unilaterally amend these GTC at any time, but at the same time to publish on its Website the extract recording the changes of the GTC and the GTC consolidated with the changes at least 8 days before the planned entry into force of the amendment.
In addition, at least 8 days before the planned entry into force of the GTC amendment, the Service Provider or the Hotel is obliged to notify the Customer with the already concluded, valid and pending Individual Contract in writing or electronically (by e-mail) – directly, or through its Authorized – to notify the change through the GTC amendment and the or by sending a call to view it on the Hotel’s website. The call must also include information on the Customer’s right of termination under this point.
The obligation to notify the Service Provider or the Hotel under this point exists only if the provision of services under an individual contract already concluded, in force and to be performed – in whole or in part – takes place after the entry into force of the GTC amendment. row.
Within 5 days of the direct notification pursuant to this point, the Customer is entitled to terminate the concluded Individual Agreement with immediate effect by sending a unilateral written declaration to the Service Provider or the Hotel, if it affects the Service Provider’s significant obligation and is at the expense of the Customer.
If the Customer does not exercise its right of immediate termination under this point or fails to do so within the open deadline, the amended GTC consolidated with changes shall be deemed to be accepted by the Customer.
1.7 The Service Provider does not submit to a code of conduct, the contract is considered to be in writing, the language of the contract is Hungarian.
2. Contracting Parties
2.1. The services provided by the Service Provider are used by the Guest. If the order for the services is placed directly by the Guest to the Service Provider, the Guest will be the Contracting Party. The Service Provider and the Guest together become contractual parties if the conditions are met (hereinafter: Parties).
2.2. If the order for the services is placed on behalf of the Guest by a third party (hereinafter: the Intermediary), the conditions of cooperation are regulated by the agreement between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to examine whether the third party legally represents the Guest.
3. Method and conditions of use of the service
3.1. At the Guest’s oral or written request for quotation, the Service Provider makes a written or oral offer. The oral or written offer is based on free capacity at the time of the request for quotation. When the Guest orders in writing, the Service Provider confirms the room type that can still be booked.
If the conditional booking of the oral or written offer is provided by the Service Provider and no specific order is received by the indicated deadline, the Service Provider’s obligation to offer will be terminated.
3.2. The Contract is concluded only with the written confirmation of the Guest’s written reservation sent by the Service Provider and thus qualifies as a Contract concluded in writing.
3.3. An oral reservation, agreement, modification or its verbal confirmation by the Service Provider is not of contract value.
3.4. The contract for the use of the accommodation service is for a specified period.
3.5. If the Guest leaves the room or event room permanently before the expiry of the specified period, the Service Provider is entitled to the full consideration for the service stipulated in the Contract and to the consideration for the Services used by the Guest until departure. The Service Provider is entitled to resell the room and event room that became vacant before the expiration date.
3.6. The extension of the use of the accommodation service initiated by the Guest requires the prior consent of the Service Provider. In this case, the Service Provider may stipulate the reimbursement of the fee for the service already performed.
3.7. The condition for using the accommodation service is that the Guests certify their identity in accordance with the legal regulations, before occupying the room. No one can stay at the hotel without notice, the application form is required.
3.8. Modification and / or supplementation of the Contract requires a written request from the Guest and a written confirmation from the Service Provider.
4. Start and end of accommodation / check-in; check-out /
4.1. The Guest has the right to occupy the rented premises from 15.00 on the agreed day.
4.2. In the event that the Guest does not show up by 18.00 on the agreed day, the Service Provider may withdraw from the contract, unless a later arrival date has been stipulated.
4.3. If the Guest has paid an advance, the room (rooms) will remain booked until 18.00 on the day of arrival.
4.4. The Guest must leave the room by 11.00 on the day of departure.
4.5. Depending on the occupancy of the hotel, the Service Provider provides the possibility of late departure for a fee. If the Guest wishes to use this service, please note that this will be confirmed by the hotel no earlier than 24 hours before departure.
4.6 Depending on the hotel’s occupancy, the service provider provides early booking free of charge. If you wish to use this service, please note that this will be confirmed by the hotel no earlier than 12 hours before arrival.
5. Extension of accommodation
5.1. The prior consent of the Service Provider is required for the extension of the stay by the Guest.
5.2. If the Guest does not empty his room at the time of check-in by 12.00 on the day indicated as the day of departure and the Service Provider has not agreed in advance to the extension of the stay, the Service Provider is entitled to invoice the room extension surcharge.
5.3. If the Guest does not empty his room at the time of check-in by 12.00 on the day indicated as the day of departure and the Service Provider has not agreed in advance to extend the stay, the Service Provider is entitled to evacuate the room and at the same time the Service Provider’s service obligation ceases.
6. Prices
6.1. The current list prices of the hotel are posted on the information board in the hotel lobby. Price lists for other services are located in the given hotel department.
6.2. The Service Provider may change the announced prices without prior notice (for example: due to package prices or other discounts). If the Guest has booked accommodation and confirmed it in writing by the Service Provider, the Service Provider may no longer change this accommodation price. The current prices of the Service Provider can be found on the website of the hotel (www.shirazhotel.hu).
The Service Provider applies the best price guarantee. The basic condition for enforcing the guarantee is that you must have a valid confirmed reservation on the official website of the Service Provider. The better price is valid under the same booking conditions as confirmed by the hotel.
These conditions are as follows:
The price guarantee does not apply to the following price types:
6.3. The accommodation has the right to withdraw from the established accommodation service contract with immediate effect if the guest occupies the room at a price below 30% of the list price published by the accommodation. Such incorrect price indication is due to incorrect data entry or calculation error of the accommodation reservation system and cannot be considered as a statement of offer of the accommodation. In such cases, the accommodation may withdraw from the accommodation service contract by sending an electronic message to the guest within 48 hours of the booking.
List price in standard type room: 179.00 HUF / 2 persons / night
6.4. When announcing the prices, the Service Provider indicates the amount of the tax content of the prices (VAT, IFA) valid at the time of bidding, regulated by law. Published prices include statutory VAT, but do not include tourist tax, which must be paid on the spot. The Service Provider transfers the additional burdens due to the amendment of the current tax law (VAT, IFA) to the Contracting Party using the service with prior notice.
7. Offers, discounts
7.1. Current offers and discounts are announced on the hotel’s website. The announced discounts always apply to individual room bookings.
7.2. The announced discounts cannot be combined with any other discounts, can not be exchanged for money and can be unilaterally extended and revoked by the Service Provider.
7.3. In case of booking the products of the Service Provider subject to special conditions, group bookings or events, it lays down the conditions set out in an individual contract.
8. Extra bed placement
8.1. Extra beds are only available in certain room types. In the case of a multi-bed room, the extra bed is placed in the common room, in an airspace next to the bed.
8.2. The hotel provides a discount on extra beds depending on the price offer for the chosen period.
8.3. Extra bed request must be agreed with the service provider in advance at the same time as the reservation.
9. General cancellation and modification conditions for groups and individuals
9.1. General rules for cancellation and modification conditions:
If the Contracting Party using the service has provided the use of the accommodation services with an advance payment and does not arrive on the day of arrival (no written cancellation is received), the Service Provider will enforce the full amount of the paid advance specified in the Contract as a penalty. In this case, the accommodation is reserved for the Contracting Party using the service until 18.00 on the day of arrival, after which the Service Provider’s service obligation is terminated.
If the guest does not arrive on the indicated day and no cancellation has taken place, the Hotel is obliged to inform the Customer by 19.00 on that day and the room – if the Customer does not otherwise arrange – can be issued for the remaining period of the order.
If the Contracting Party has not provided the use of the accommodation services by advance payment, credit card guarantee or in any other way specified in the Contract, the Service Provider’s service obligation shall terminate after 18:00 local time on the day of arrival.
If, for force majeure or other external unavoidable reasons not attributable to the Customer, the performance of the contract is impossible, the Customer is entitled to withdraw from the contract without paying a cancellation fee. The customer is obliged to prove the existence of force majeure or other reasons when making the return declaration to the credit. The Service Provider only accepts evidence from public and official sources (eg official travel restriction issued by the Ministry of Foreign Affairs of a given country, cancellation notification of an airline, which can be independently verified by the service provider (third party), etc.) as authentic.
9.2. Cancellation terms and modifications for an individual
You are free to cancel or modify your reservation 31 days before the date of arrival by giving a written statement, but you must always indemnify the Service Provider. The customer is also obliged to pay the cancellation fee (as a failure penalty) set out in the Case Agreement, linked to the date and amount of the cancellation, in accordance with the provisions of this point.
9.3. Cancellation terms and modifications for groups
The Customer can cancel the service free of charge until the 61st day before arrival.
30-60 days before the planned program, 25% of the ordered room price and half board,
15-29 days before the planned program, 50% of the ordered room price, half board, meals
8-14 days before the planned program, the ordered room price, half board, meals 65%,
2-7 days before the planned program, 75% of the ordered room price, half board, meals, program;
1 day before the planned program, 90% of the ordered room price, half board, meals, program;
In case of cancellation on the day of arrival or non- Cancellation, 100% of the booked room price, half board, meal price and program price will be charged as a cancellation fee. (Cancellation and amendment will only be accepted in writing!)
If you cancel a conference room fee, we will not charge a cancellation fee.
If the Contracting Party using the service is an economic organization (including companies, social organizations, churches, local governments, municipal institutions, state organizations and their institutions, etc.), the Contracting Party / Customer using the service is still obliged to pay the Service Provider if the accommodation fee is otherwise borne directly by the Guest acting on behalf of the customer.
Cancellation and modification will only be accepted in writing by the hotel. Cancellation in writing must reach the hotel by the specified date.
10. Refusal to perform the contract, termination of the service obligation
10.1. The Service Provider is entitled to terminate the Accommodation Service Agreement in writing within two working days of becoming aware of the listed circumstances – in the following cases, thus refusing to provide the services if:
a.) If the advance or other security is not paid by the Customer within the deadline set by the Service Provider.
b.) If the Guest does not use the room or any of the Hotel’s facilities as intended or intentionally causes damage;
c.) If the Guest intentionally or through gross negligence violates the Hotel’s safety, fire protection and other regulations, behaves objectionably, rudely, menacingly, disturbing their peace of mind or violating public morality, or engages in other unacceptable behavior under the influence of alcohol or drugs. or suffers from an infectious disease;
d.) Bankruptcy, liquidation, liquidation, compulsory liquidation or any other liquidation proceedings have been initiated against the ordering company or other organization;
e.) the event that the Customer wishes to hold on to the Hotel may endanger the smooth operation, safety or reputation of the Hotel;
f.) force majeure or other external, unavoidable reason not attributable to the Hotel / Service Provider makes it impossible to perform the contract.
g.) the Guest does not empty his room at the time of check-in until 12.00 on the day indicated as the day of departure and the Service Provider has not agreed in advance to the extension of the stay;
10.2. If the exercise of the right of immediate termination is exercised in accordance with 12.1. (a) -g) and within 14 days prior to the use of the Service, the Service Provider is entitled to enforce a failure penalty against the Customer, as follows:
10.3. If the exercise of the right of immediate termination is exercised in accordance with 10.1. The Service Provider is entitled to the full Services stipulated in the Individual Contract and used by the Customer until departure in accordance with the provisions of a-e). This does not exclude the Service Provider’s right to resell a room / event room that has become vacant prematurely.
10.4. If the Agreement between the Parties is not fulfilled for reasons of force majeure „, the Agreement shall terminate.
11. Method of payment, guarantee
11.1. The consideration for the ordered services can be paid on the spot in cash (in HUF), with a bank card marked as accepted by the Service Provider, with a SZÉP card.
11.2. In case of transfer – unless otherwise agreed with the Service Provider – the consideration for the ordered services must be transferred to the hotel bank account before the indicated day of arrival by crediting the amount in the hotel bank account by the day of arrival or the transfer by the Guest. certifies by an irrevocable statement issued by the account holder’s financial institution certifying that the transfer has taken place.
11.3. It is possible to guarantee an individual reservation by entering bank card details or by paying an advance.
11.4. Other payment methods on site: OTP, MKB, K&H Széchenyi Pihenőkártya, vouchers issued by the hotel and / or its contracted partner.
11.5. By accepting the General Terms and Conditions, the Guest acknowledges and accepts that the Service Provider issues an invoice for the fees payable and the amount paid by the guests to the Service Provider on any item.
When issuing the invoice, the Service Provider will use the data provided at the time of online booking, and in the case of booking by e-mail, the data provided by the booking person.
The data provided here (name, address, tax number if necessary) will be included in the „Buyer ” section of the invoice. Within 1 day after the booking, the Guest may request an amendment to the provided data, after which the modification is no longer possible.
The Service Provider issues the final invoice based on the data provided at the time of booking.
Although the Guest has the option to pay in a currency other than the booking currency, the invoice will be issued in the payment currency.
If the Guests would like to indicate invoices issued separately in the name of two or more guests (or companies), please indicate before the invoice is issued, the modification is not in the Service Provider’s way after the invoice is issued.
12. Placement guarantee
12.1. If the Service Provider’s hotel is unable to provide the services included in the Contract due to its own fault (eg overcharging, temporary operating problems, etc.), the Service Provider is obliged to arrange the accommodation of the Guest immediately.
12.2. The Service Provider is obliged to provide / offer the services included in the contract, at the price confirmed therein, for the period stipulated therein – or – in another accommodation of category **** until the obstacle is lifted. All additional costs of providing replacement accommodation are borne by the Service Provider.
12.3. If the Service Provider fully complies with these obligations, or if the Guest has accepted the alternative accommodation offered to him, the Contracting Party may not claim subsequent compensation.
13. Gift vouchers
Vouchers issued by the hotel and / or its contracted partner:
14. Guest program
Dream Hotels Club, Minaro Hotel Tokaj ***** MGallery, the Magical Bambara Hotel **** premium and the Fabulous Shiraz Hotel **** superior are new, common regular programs.
From now on, you can not only book at our guaranteed best prices, but also enjoy additional benefits with your membership in all three themed hotels!
Discounts provided by Dream Hotels Club:
Advantages of ATLAS level:
Advantages of KILIMANJARO level:
Advantages of ANDOK level:
The discount level is determined by the room nights of bookings made as a Dream Hotels Club member in any of the three hotels (730 days).
Kilimajaro level lives from 20 room nights and Andean level from 30 room nights
As a Dream Hotels Club member, a maximum of 3 rooms can be booked to a hotel on the same date at a discounted price.
15. Services available free of charge and free of charge
The services provided by the Hotel can be used by the Guest at his / her own risk, in accordance with the conditions announced by the hotel.
Bath services can be used in accordance with the spa policy of Shiraz Hotel Kft. The policy can be found posted on the site.
Pre-registration is required for wellness and beauty treatments. It is possible to cancel the booked services according to the fixed cancellation conditions, after which the Service Provider may charge a cancellation fee.
Our wellness department can be used free of charge from 12.00 on the day of arrival, while on the day of travel it can also be used free of charge until 12.00. For a wellness extension fee, we can provide wellness use 12.00 hours before the day of arrival or 12.00 hours on the day of departure, which is 50% of the price of the current wellness ticket.
By booking the overnight adventure wellness package, our guests can use our wellness services free of charge from 12.00 on the day of arrival, while on the day of travel until 20.00 they can also use the special services of our Arab Bathhouse (Moroccan Pihenőkert in summer) free of charge.
16. Guest’s rights
16.1. By concluding the accommodation service contract, the Guest acquires the right to the normal use of the rented premises and to the normal use of the accommodation plant’s facilities for the use of guests as usual and without special conditions, as well as to the usual service during the opening hours corresponding to the announcement.
16.2. The Guest may file a complaint regarding the performance of the services provided by the Service Provider during the stay at the accommodation. The Service Provider undertakes to handle the complaint sent to it (or recorded in the minutes) during this period. The Service Provider handles any complaints individually.
17. Duties of the Guest
17.1. Payment of the agreed fee: due by the deadline set in the confirmation or at the end of the accommodation service contract.
17.2. In the event that Guests import food or beverages into the hotel and consume them in public areas, the Service Provider is entitled to invoice for these (so-called „plug-in ” for beverages). It is forbidden to take food / drink from the hotel’s catering industrial units to hotel guests. It is possible to meet individual meal needs by prior arrangement.
17.3. Prior to the installation of electrical devices imported into the accommodation by the Guests, which are not part of the usual travel needs, the consent of the Service Provider must be sought.
17.4. Parking and safe
Guests can park their vehicles free of charge in the unguarded camera-monitored car park in front of the hotel.
The Service Provider shall, for any damage caused to vehicles parked in the car park and to objects placed in them (including, but not limited to: hacking the car and stealing any objects in the car; theft of the vehicle; damage caused by a natural phenomenon, damage caused by a vehicle using other parking facilities). excludes his liability.
The car park must be operated in accordance with the traffic regulations.
At this point, the hotel informs the Guests separately that it is not responsible for the valuables left in the rooms and in the room safe, it is only responsible for the recorded valuables placed and itemized at the Reception. After this special information, the Guest expressly accepts the general terms and conditions.
17.5. Garbage should be disposed of in garbage containers located in the complex or in the rooms. It is not possible to take furniture out of the room or the building.
17.6. The devices and equipment in the area of the complex can be used by the hotel guest only at his own risk, subject to the mandatory compliance described in the posted instructions for use / handling.
17.7. Act XLII of 1999 on the protection of non-smokers and certain rules on the consumption and distribution of tobacco products. According to the implementation of the Act, smoking is prohibited in the closed rooms (including guest rooms) and public areas of the hotel. Signs of the obligation to comply with the said legislation have been placed by the hotel in the areas prescribed by law. Hotel staff have the right to warn guests and any other person in the hotel area to comply with the law or to stop illegal behavior. Guests or any person in the hotel area are required to comply with the law and to comply with any request.
If the competent authority imposes a fine on the infringing conduct of any guest or other person in the hotel, the operator reserves the right to transfer the amount of the fine to or from the person who engages in the infringing conduct. demand.
If the guest is demonstrably in breach of the obligations under the above legislation, he is obliged to pay the established penalty fee to the hotel operator, which the hotel operator is entitled to charge to the guest’s room bill and which the guest is obliged to pay on departure.
17.8. In case of fire, the reception and the hotel must be notified immediately.
17.9. Guests using the rooms and the hotel’s shared equipment and furnishings together are jointly and severally liable for any damage caused during the misuse.
17:10. Fireworks and other activities subject to a permit by a hotel guest require the written consent of the hotel and the acquisition of official permits by hotel guests.
17:11. The guest ensures that the child under the age of 14 under his / her responsibility stays in the Service Provider’s hotel only under the supervision of an adult, the full responsibility for the damage caused by the child lies with the parent. The guest is liable for all damages suffered by the Service Provider due to the fault of the Guest, the Guest’s attendant or other persons under the Guest’s responsibility.
17:12. The Guest must report the damage to the hotel immediately and provide the hotel with all the necessary information necessary to clarify the circumstances of the damage or to record the police report / proceedings.
17.13 Guests expressly acknowledge that the hotel operates a closed-circuit camera system for property protection reasons in common areas (except changing rooms, restrooms), including car parking and the external areas directly belonging to the hotel, the recordings of which are deleted in accordance with the relevant legal regulations.
17:14. The Guest is obliged to follow the following etiquette rules:
Casablanca bar: In the area of our Casablanca bar, please do not appear in the swimsuit and robe after 18.00 hours.
Shiraz & Dubai Restaurant: In our Shiraz & Dubai restaurant, it is not allowed to appear in a swimsuit or robe. After 18.00, please do not appear in sportswear or slippers.
17.15. Imports of animals
It is forbidden to bring animals into the hotel area (both outdoor and indoor).
18. Rights of the Service Provider
18.1. If the Guest fails to fulfill its obligation to pay the fee for the services subject to penalty, or ordered in the Contract but not used, the Service Provider is entitled to a lien on the personal property of the Guest to secure its claims.
18.2. The reception, which provides permanent supervision in the area of the complex, is entitled to inspect the guests entering and leaving, to establish their identity and, if necessary, to inspect the vehicles on exit.
18.3. If necessary, the reception is entitled to control the traffic in the area of the complex.
19. Obligation of the Service Provider
19.1. Accommodation and other services ordered on the basis of the contract are the performance of the valid regulations and services in accordance with the standards.
19.2. Investigate the Guest’s complaint and take the necessary steps to deal with the problem.
20. Illness and death of the Guest
20.1. If the Guest becomes ill during the period of using the accommodation service and is unable to act on his or her own behalf, the Service Provider will offer medical assistance.
20.2. In case of illness / death of the Guest, the Service Provider claims cost compensation from the relative, heir or account payer of the patient / deceased; any medical and procedural costs, consideration for the services used before the death and any damage to the equipment or equipment in connection with the illness / death.
21. Security of data management
The Service Provider regulates the data provisions in the DATA PROTECTION DECLARATION.
https://shiraz.hu/hu/adatvedelmi-nyilatkozat
22. Liability of the Service Provider
22.1. At this point, the hotel informs the Guests separately that the Service Provider is liable for the damage suffered as a result of the loss, damage or destruction of the occupying Guest’s affairs, in case the Guest has handed it over to an employee of the Service Provider at the Reception. who may have been entitled to receive his things and included in the receipt. After this special information, the Guest expressly accepts the general terms and conditions.
22.2. The Service Provider’s liability does not extend to damages that occurred due to an unavoidable cause outside the Service Provider’s employees and Guests, or were caused by the Guest himself.
22.3. The Service Provider may designate places in the area of the complex that the Guest cannot enter. The Service Provider shall not be liable for any damage or damage suffered by the Guest in such places.
22.4. At this point, the hotel informs the Guests separately that the Service Provider is only responsible for valuables, securities and cash if it has expressly taken over the thing for safekeeping. After this special information, the Guest expressly accepts the general terms and conditions.
22.5. Furthermore, the Service Provider is not liable for damages resulting from improper use.
22.6. The Service Provider shall not be liable for damages even if the use of these facilities is limited or not permitted for the duration of the maintenance ordered by the hotel’s wellness department or sports facilities in order to comply with extraordinary or health regulations.
22.7 The maximum amount of compensation is fifty times the amount of the daily room price under the Contract, unless the damage is less than this.
23. Secrecy
23.1. In fulfilling its obligation under the Contract, the Service Provider is obliged to comply with Act CXII of 2011 on the right to information self-determination and freedom of information. Act (hereinafter: Info Act).
24. Force majeure
24.1. A cause or circumstance (for example; war, fire, flood, weather, power outage, strike) over which neither party is controlled (force majeure) shall relieve either party of its obligations under the Agreement as long as that reason or circumstance exists.
25. Place of performance and applicable law of the parties, court seised
25.1. The place of performance is the place where the accommodation hotel is located.
25.2. All disputes arising from the accommodation contract, in respect of the Service Provider, will be designated as the competent court.
25.3. The legal relationship between the Service Provider and the Guest is governed by the provisions of Hungarian legislation.
26. Privacy Statement
26.1. The Service Provider considers the protection of personal data to be of paramount importance in its activities. In each case, it handles the personal data provided to it in compliance with the applicable legislation, ensures its security, takes the technical and organizational measures and establishes the procedural rules necessary to comply with the relevant legislation.
In the course of the Service Provider’s activities, the Service Provider’s data is in accordance with the Info TV. and in accordance with the rules of the GDPR.
27. Use of digital document reader and VIZA system
Please note that according to the current government decree on the use of the digital document reader, the condition for check-in and booking is the transfer of photo IDs (identity card, address card or passport, address card) proving the personal data of the persons using the accommodation service at the reception and with a digital document scanner. on behalf of.
To identify all guests, the photo document and address card must be presented on arrival, also for children.
According to the current legislation, if the guest does not provide the identity document for reading the document, the accommodation provider will refuse the accommodation service. The accommodation provider is obliged to transmit data to the VIZA system from 1 September 2021.
In the event that the accommodation provider refuses to stay due to legal requirements, the hotel will claim the amount of the penalty, cancellation or modification included in the confirmation.
28. Final provisions
28.1. When entering into an accommodation service contract, you agree to have read and understood the above terms and conditions and agree to them. By accepting these GTC, you further declare that the Service Provider allowed you to know the content of the GTC before the conclusion of the contract, and you received special information about the general terms and conditions that differ significantly from the law or normal contract practice and you after this special information. expressly accepted them. These GTC are available on the hotel’s website, in the order confirmation, and can be viewed at the reception posted in the hotel.
28.2. The word Shiraz, as well as Shiraz Hotel **** superior color chart, are registered trademarks. The Customer and Guest is only entitled to use this temporarily in connection with the ordered service with the express, prior written consent of the Hotel.
28.3. The provisions of Act V of 2013 on the Civil Code and the Hungarian legislation in force shall apply to matters not or not sufficiently regulated in these GTC.
28.4. Contact details of the competent Consumer Protection Authority:
Heves County Government Office, Department of Transportation, Technical Licensing and Consumer Protection, Department of Consumer Protection
Address: 3000 Eger, Kossuth Lajos u. 9th
Phone: +3636515469
28.5. Contact details of the competent Conciliation Board:
Heves County Conciliation Board
Address: 3300 Eger, Hadnagy u. 6th ground floor
Phone: +3636416660/105
E-mail: bekeltetes@hkik.hu
Service provider details: Fabulous Shiraz Hotel superior ****
Operator: Shiraz Hotel Kft.
Headquarters: 1022 Budapest, Bimbó út 7. ground floor A02.
Service address: 3394 Egerszalók, Széchenyi út 31. .: +36 574 500
3./a The Service Provider is not obliged to provide the service at an incorrect (lower) price, even if it has sent an order confirmation about the reservation, if the pricing error is obvious and the incorrect pricing is reasonably recognizable. The service provider reserves the right to cancel and consider invalid a price reservation made by mistake, ie clearly due to a misspelling.
8.1. The Service Provider’s website, all visual, audio and textual content on it and their layout, in particular names, logos and graphics, prospectuses, analyzes and other information materials, are protected by copyright.
8.2. In particular, the use of all or part of the content of the website in any form may be reproduced, transferred, distributed, reworked or stored, in addition to personal use, only with the express written permission of the Service Provider.
8.3. The entire content of the website is the property or disposal of the Service Provider. The content of this website is protected by copyright. If Act LXXVI of 1999 on Copyright Unless otherwise provided by law, no part of the website may be copied or published without the prior written consent of the Service Provider.
8.4. During personal use, the user is allowed to store or print the content or extracts of the website on a computer.
8.5. The sender alone is responsible for the content of the messages uploaded to the website or sent to the Service Provider and for the reality and accuracy of the information contained therein. The website is a service provided to visitors. The Service Provider reserves the right to modify or supplement the content of the website at any time without justification or notification.
8.6. Use of the website other than or in violation of the terms and conditions of the Service Provider detailed above may have copyright, civil and criminal consequences. The Service Provider shall take action against any infringement that has come to its notice.
Address: H-3394 Egerszalók, Széchenyi út 31.
E-mail: info@shirazhotel.hu
Phone: +36 36 574 500
